Privacy Policy

António Carlos Ribeiro Teixeira, based at Rua Madoufe, Nº46, 4455-477 Perafita - Matosinhos (“IBERSWEET”) is committed to protecting your privacy, thus ensuring that you can continue to entrust your personal data to IBERSWEET. Whenever you interact with us, you will be able to share personal information that allows us to identify you as an individual (eg name, e-mail, address, telephone number). These elements are known as "personal data".

1. Scope and acceptance of this Privacy Policy

This Privacy Policy applies to the personal data we collect so that we can offer you our products and services. Whenever you use the IBERSWEET websites (as defined below) or give us your personal data, you are accepting the practices defined in this Privacy Policy. If you do not accept this Privacy Policy, we ask that you do not give us any personal data. IBERSWEET reserves the right to change this Privacy Policy at any time. We invite you to consult this Privacy Policy regularly, keeping track of any changes, as well as how your personal data is used.

2. Data collected by IBERSWEET

IBERSWEET may collect your personal data from a variety of sources, including: - Online and electronic interactions with us, through IBERSWEET websites, mobile applications, text messaging programs, IBERSWEET branded pages or social media applications from third parties (eg Facebook) (IBERSWEET sites) - offline interactions with us, through direct marketing campaigns, printed registration coupons, promotions and contacts through IBERSWEET information centers - user interaction with targeted online content (eg advertisements) that IBERSWEET, or service providers on our behalf, offers you through third party websites or applications.

2.1. Data provided directly by the user

The data you provide us with your consent for a specific purpose include: Personal contact information, that is, data that allows IBERSWEET to contact you (eg name, address, e-mail or telephone number); Demographic information, including date of birth, age, gender, location (eg zip code, city and geo-location), products, hobbies and favorite interests, as well as information related to your household and lifestyle; Payment information, including data needed to make purchases (eg credit card number, expiration date, billing address); Account login information, including the information needed to create a user account on IBERSWEET (eg login ID / email, username and password); Consumer feedback, including data shared with IBERSWEET about your experience of using IBERSWEET products and services (eg comments and suggestions, testimonials and other personal feedback related to products marketed by IBERSWEET); Consumer generated content, including any content (eg photos, videos and personal stories) created and then shared with IBERSWEET (and perhaps other entities), when transferred to an IBERSWEET website.

2.2. Data we collect during your interaction with IBERSWEET sites

We use cookies and other detection technologies to collect certain types of information during your interaction with the IBERSWEET websites. Please consult our Cookie Policy to learn about these technologies and your rights to them.

2.3. Data collected from other sources

We may collect information about you from other legitimate sources, in order to offer you our products and services. These sources include data aggregators belonging to third parties, IBERSWEET promotional partners, public sources and social networking sites belonging to third parties. The data in question may include: personal contact information; any personal data included in your profile on a social network belonging to third parties (eg Facebook) that you have been authorized to share with us (eg name, email address, gender, date of birth, city, profile picture, user ID, friends list). You can find out more about the data we may collect about you by visiting the social networking site belonging to the third parties in question. We may also receive personal data from third parties when we acquire other companies.

3. Children's personal data

IBERSWEET does not knowingly request or collect data from consumers under 13 years of age. Should IBERSWEET discover that it has accidentally collected personal data from a consumer under the age of 13, such data will be removed from its records as soon as possible. However, IBERSWEET has the right to collect personal data about children under 12 years of age, if they have been provided directly by their father, mother or guardian and, therefore, with the explicit consent of the person in question.

4. Reasons for IBERSWEET to collect personal data, and what use it gives them

IBERSWEET collects and uses personal data as strictly necessary for the purposes for which it is proposed. IBERSWEET may use this personal data for some or all of the following purposes:

Orders - process and send your orders, also keeping you informed of their status.

Account maintenance - create and maintain your accounts at our company, as well as administer any consumer loyalty and reward programs associated with your account.

Customer service - offering customer service, including answers to your questions, complaints and other feedback about our products. Customer service can be provided through various forms of communication, including e-mail, letters, telephone and online chat.

Consumer involvement - allows you to be more actively involved with our products and services. It may involve the use or publication of content generated by consumers.

Personalization - IBERSWEET may combine your personal data collected from one source (eg a website) with data collected from another source (eg an offline event). In this way, IBERSWEET is able to obtain a more complete view of you as a customer, which, in turn, allows IBERSWEET to serve you better and in a more personalized way, namely in terms of:

Websites - improve and personalize your experience on websites, using data such as account login information, technical computer information, and / or information on previous use of the website;

Products - adapt the range of products sold according to the preferences shown by consumers. This implies the use of demographic information, consumer profile data and consumer feedback;

Interest-based advertising - allows us to serve you ads tailored to your interests. One of the ways we have to do this is to cross-check activities or information collected on IBERSWEET sites with your data collected on third-party sites (in other words, data comparison). This form of advertising is also known as "online behavioral advertising" or "targeted advertising". This type of personalization is generally carried out using cookies or similar technologies.

Marketing communications - offers you marketing communications (if you have chosen to receive them), including information about IBERSWEET products and services, contests and promotions. These communications can be shared by electronic means (eg SMS, e-mails, online advertising) and mail.

Social features - offers you a number of social features, including the following:

Community resources on an IBERSWEET website

Whenever you visit an IBERSWEET website with a community resource that you use to download or share recipes, photos, videos or other content, IBERSWEET may use or display the personal data that you share on those websites.

Viral website features

IBERSWEET may use your personal data to offer you viral resources, such as a “tell-a-friend” program that allows you to share certain news, information about products and promotions or other content with your family and friends. This usually involves the collection and use of personal contact information (eg names and e-mails), in order to allow the selected single message / content to reach its recipients.

Third-party social media features

IBERSWEET may use your personal data when interacting with third party social media resources, such as "Facebook Connect" or "Facebook Like". These resources can be integrated into IBERSWEET websites for various purposes, namely participating in contests and allowing users to share content with friends. If you use these resources, IBERSWEET may be able to retrieve certain personal data from your social media information. You can find out about the operation of these resources, as well as about the data that IBERSWEET can obtain about your profile, by visiting the website of the social network of third parties in question.

Other specific purposes

We may use your personal data for other specific business purposes, namely maintaining the daily operations and security of the IBERSWEET sites, conducting audits or demographic studies, and contacting you for purposes of consumption studies.

5. Sharing of personal data by IBERSWEET

IBERSWEET does not share consumers' personal data with any third parties that intend to use them for direct marketing purposes, unless consumers have given specific consent to do so. IBERSWEET may share this personal data with third parties for other purposes, but only in the following circumstances:

5.1. Subsidiaries

IBERSWEET may provide consumers' personal data to its subsidiaries or associated companies, for legitimate business purposes.

5.2. Service providers

IBERSWEET may hire service providers to provide services on your behalf and on your behalf, including administering the sites and services made available by IBERSWEET to consumers. These third parties may access or otherwise process consumers' personal data while providing their services. IBERSWEET requires that these third parties, who may be established outside the country from which you accessed the IBERSWEET website or service, comply with all data protection laws and security requirements in the treatment of personal data, usually through a written agreement.

5.3. Partners and joint promotions

IBERSWEET may carry out a joint promotion or program or co-sponsorship with another company, during which it will collect and use the personal data of participants in that activity. Participants' personal data will only be shared with another company if they have chosen to receive information directly from that other company. IBERSWEET invites interested parties to consult the privacy policy of that other company before sharing their personal data. If you do not want your personal data to be collected or shared with a company other than IBERSWEET, you can always choose not to participate in the activity. If you accept to receive communications from one of these companies, remember that you always have the right to cancel that decision, having to contact the company in question directly.

5.4. Legal requirements and business transfers

IBERSWEET may disclose consumer personal data if required by law or if, in its good faith judgment, IBERSWEET considers that such legal disclosure is reasonably necessary in the context of legal proceedings or to respond to any requests from authorities. In the event of a total or partial merger of IBERSWEET with another company, or the acquisition of all or part of IBERSWEET by another company, the acquirer will have access to the information held by that part or all of IBERSWEET, possibly including personal data.

5.5. Brand change

IBERSWEET is owned by António Carlos Ribeiro Teixeira, holder of business in the retail area, in case of unification of several brands in a cross-cutting brand across all businesses, your data will continue to be used and protected according to the parameters defined in this privacy policy, if this change occurs where "IBERSWEET" is designated in this document, a change will be made to the new "New Brand" brand.

6. Your rights

6.1. Right to cancel marketing communications

You can exercise your right to cancel marketing communications about IBERSWEET in the following ways:

(a) following the opt-out instructions included in the marketing communication in question;

(b) if you have an IBERSWEET account, you may have the option to change your preferences in the 'Information' (identity) section of the account;

(c) contacting us.

It is important to note that, even after canceling marketing communications, you can continue to receive administrative communications from IBERSWEET, namely order confirmations and notifications regarding your account activities (eg account confirmations and password changes).

6.2. Access and rectification

You have the right to request access to your personal data, simply by sending us a request for that purpose. If IBERSWEET cannot provide you with access to your personal data, it will provide you with the reasons for doing so. You also have the right to ask IBERSWEET to correct any inaccuracies in your personal data. If you have an account on an IBERSWEET website, this can usually be done in the "Information" (identity) or "My personal data" (module / psgdpr / gdpr) sections of the IBERSWEET website (if available). Alternatively, you can send us a request to rectify your data.

António Carlos Ribeiro Teixeira

Address: Rua Madoufe, Nº 46, 4455-477 Perafita

Telephone:

Email: [email protected]

Website: www.ibersweet.com

Data Protection Department: [email protected]